FAQs

FREQUENTLY ASKED QUESTIONS

MY ACCOUNT

Do I need an account to shop with Seven Herbal?
No, but having an account allows for faster checkout, order tracking, and a smoother shopping experience.

How do I create an account?

Click the User icon
Select Create an Account
Fill in your details and submit

I forgot my password. How can I reset it?
Click Forgot Password on the login page and enter your email. Check your inbox/spam for the reset link.

How do I update my shipping or billing address?
Log in to My Account and edit your details. For confirmed orders, contact customer support immediately.

How can I view my order history?
Log in to My Account → Go to Order History → Click an Order ID for details.

ORDER ISSUES

I didn’t receive an order confirmation.
Check your inbox/spam folder. If not received within 4 hours, contact us with your order name.

Why was my order unsuccessful?
This may be due to payment or stock issues. Recheck billing info or contact support.

Why can’t I checkout with items in my cart?
Items may be out of stock or exceed purchase limits. Remove unavailable products to continue.

How do I place an order?

Add items to cart
Proceed to checkout
Enter shipping/billing info
Choose payment method
Confirm order → Receive confirmation via email/SMS

How do I check my order status?
Log in → My Account → Order History

What if my item is out of stock?
We’ll notify you with alternatives or offer a refund.

ORDER CHANGES & CANCELLATIONS

Can I cancel my order?
Only if it hasn’t shipped. Contact us as soon as possible.

Can I change my shipping address?
Notify us immediately via Contact Us. Address changes are not guaranteed after shipping.

Can I modify items in my order?
Yes, but only before the order is processed. Contact support quickly.

DELIVERY INFO

How long does delivery take?

● Standred Delivery time 3-4 working days

What are the delivery charges?

● Free shipping on orders over PKR 999

● PKR 200 Flat Delivery Charges

How do I track my order?
Use the tracking link sent via confirmation email or log in to your account.

What if I miss the delivery?
The courier will attempt 3 times. After that, contact us to reschedule.

Why is my order delayed?
Delays may occur due to stock issues, courier problems, or unforeseen events.

RETURNS & EXCHANGES

What’s your return policy?

● Report damaged or incorrect items within 24 hours

● Share photos and invoice via Contact Us

● No in-store returns for online purchases

What if I receive a defective product?
We’ll arrange a pickup. Return the item in original packaging with proof.

PRODUCT & BRAND INFO

Are Seven Herbal products cruelty-free?
Yes, we do not test on animals.

Are your products vegan?
Yes, all products are free from animal-derived ingredients.

Are your products Halal?
Yes, all our formulations meet Halal standards.

Do your products contain toxins?
No. Every product is tested for safety and quality.

Where can I check product ingredients?
Visit the Ingredients tab on each product’s page.

I had an allergic reaction. What should I do?
Discontinue use and contact us with details and photos for assistance.

PRODUCT-SPECIFIC QUESTIONS

Seven Herbal Ubtan

What are the benefits of Seven Herbal Ubtan?

Remove dead skin & tan, brighten skin and improve skin texture naturally.

Is it suitable for sensitive skin?
Yes, but always do a patch test first.

How often should I use it?
3-4 time a week.

Seven Herbal Hair Oil

What are the benefits of this Hair oil?
Helps to reduce hair fall strengthen roots & makes your hair long strong & shiny.

Can I use it overnight?
Yes. For deep nourishment, leave it overnight and wash with a mild shampoo.

Is it safe for chemically treated hair?
Yes, it’s free of harsh chemicals and safe to use.

Zaitoon Plus Shampoo

Does it make hair silky?
Yes it is infused with natural olive oil & keratin proteins

Can it be used daily?
Yes, it's gentle enough for regular use.

Does it reduce dandruff?
Yes, continuous use helps reduce flakes and itchiness.

Anti Dandruff Shampoo

What are the benefits of this shampoo?
Fights dandruff from the root while soothing an itchy, flaky scalp. Infused with natural herbs to leave hair clean, healthy, and refreshed.

How to use it?
Put a little in your hands and lather it well into your hair. Leave it on for two minutes and then wash it off.

Precaution?
Avoid using hot water, as it can trigger dandruff. Keep the shampoo away from direct contact with eyes.

Brido Lovely Cream

What is Brido Lovely Cream used for?
It helps even out skin tone, lighten dark spots, and improve skin radiance.

Is it safe for daily use?
Yes, it should be used daily for best results. It can be used as a sunblock cream.

Does it contain steroids or bleach?
No, the formula is herbal and free of harsh chemicals.

Hair Oil Series

What types of oils are in the Hair Oil Series?
The series includes targeted oils for hair fall, regrowth, dandruff, and shine—each with specific herbal blends.

How do I choose the right one for me?
Check the product label or consult with our support team for personalized advice.

Can I mix two oils from the series?
Yes, but use as recommended for best results.

RETAIL & MEDIA

How do I contact PR/media?
Submit your inquiry via the Contact Us form.

How can I join your PR list?
Follow us @sevenherbal on social media and use #SevenHerbal in your content.

Do you accept bulk or corporate orders?
Yes. Email us at Business@chepak.com.pk

TECHNICAL ISSUES

What if I encounter a website error?
Take a screenshot and send it to our support team via email or WhatsApp.

Is there another way to place an order?
Yes. If the website is down, use our 2^nd website www.chepak.com.pk .

SOCIAL MEDIA & COMMUNITY

Customer Support via Social Media

How can I contact your support team?
You can reach us through:

● Our Facebook page

● Instagram DMs

● WhatsApp +92 335 9207777

● Email us at chepakmarketing@gmail.com

Product Updates or Announcements

Where can I stay updated about new products or offers?
Follow us on:

● Instagram: http://instagram.com/sevenherbalcosmetics

● Facebook: http://facebook.com/SevenHerbalCosmetics

● TikTok: https://www.tiktok.com/@sevenherbalcosmetics

● Youtube: https://www.youtube.com/@sevenherbalcosmetics

● Whatsapp Channel: https://whatsapp.com/channel/0029VaCwtJFCRs1iHPunMh2o

Community or Engagement Questions

Do you have a community where I can share feedback or reviews?
Yes!

● Join our Whatsapp channel https://whatsapp.com/channel/0029VaCwtJFCRs1iHPunMh2o

● Tag us on Instagram using @sevenherbalcosmetics or #SevenHerbalcometics to get featured

● Leave reviews on GMB to help others! https://g.page/r/CYaDgklhXaANEBM/review